Privacy Policy

Complete Social

Effective date: 5 June 2026

Complete Social respects your privacy. This Privacy Policy explains how Complete Social collects, uses, stores and protects information when authorised users access the app, connect social media accounts, create posts, upload media, schedule content or use related app features.

1. About Complete Social

Complete Social is a web-based social media management, scheduling and publishing dashboard for authorised account owners, creators, businesses and social media managers.

The app helps users create, organise, approve, schedule, upload and publish social media content to connected accounts.

2. Information we collect

We may collect and process the following types of information.

Account information:

  • name
  • email address
  • login details provided through the app platform
  • account settings
  • account profile settings
  • workspace settings

Connected social account information:

  • connected platform name
  • account, page or profile ID
  • account name, username or display name
  • profile image or avatar where provided by the platform
  • platform metadata returned by the platform
  • access tokens and refresh tokens where required
  • token expiry information
  • granted scopes and permissions
  • connection status
  • disconnection status

Content and scheduling information:

  • captions
  • hashtags
  • uploaded media
  • source URLs
  • imported metadata
  • thumbnails
  • drafts
  • approval status
  • schedule dates and times
  • selected platform destinations
  • post status
  • upload status
  • publishing status
  • failed post logs
  • scheduler logs

Media information:

  • uploaded images and videos
  • imported thumbnails
  • media filenames
  • media type
  • media size where available
  • media source
  • media import status
  • public source URLs provided by the user
  • metadata extracted from user-provided URLs where available

Technical information:

  • app activity logs
  • error logs
  • integration logs
  • scheduler logs
  • browser and device information where provided by the app platform
  • IP address where logged by hosting, security or platform infrastructure

Telegram information, if connected:

  • Telegram chat ID
  • Telegram messages sent to the bot
  • approval actions
  • reminder actions
  • command history needed to operate the bot
  • Telegram notification status

3. TikTok data we collect and use

When a user connects TikTok, Complete Social only requests TikTok permissions needed to provide the app's TikTok account connection, content upload and publishing workflow.

Depending on the TikTok scopes authorised by the user, Complete Social may process:

  • basic TikTok account information
  • TikTok open ID or account identifier
  • TikTok display name or username
  • TikTok avatar or profile image
  • TikTok account statistics where authorised
  • TikTok video information where authorised
  • TikTok access tokens and refresh tokens
  • TikTok token expiry information
  • TikTok upload and publishing status
  • TikTok API error messages and posting logs

Complete Social uses TikTok data to:

  • identify the connected TikTok account
  • display the connected TikTok account in the Connections page
  • confirm that the correct TikTok account is selected for posting
  • upload user-approved video content to TikTok
  • publish user-approved video content to TikTok where authorised
  • show upload, scheduled, posted and failed statuses
  • troubleshoot failed TikTok uploads or publishing attempts
  • show account or video information where the user has authorised those features

Complete Social does not sell TikTok data.

Complete Social does not use TikTok data for unrelated advertising, profiling or resale.

Complete Social does not request or use TikTok data outside the features shown in the app and authorised by the user.

4. TikTok scopes

Complete Social may request TikTok scopes including:

user.info.basic:

Used to identify and display the connected TikTok account in the app.

user.info.stats:

Used, where authorised, to display account-level TikTok statistics that help users understand connected account performance.

video.list:

Used, where authorised, to read a user's public TikTok video information for account management, content history or performance-related features.

video.upload:

Used to upload user-approved videos to TikTok.

video.publish:

Used to publish user-approved videos to TikTok where the user has authorised direct publishing and the feature is available.

Complete Social only uses each scope for the feature described above.

5. Facebook and Instagram data

When a user connects Facebook or Instagram, Complete Social may process account or page information, connected account identifiers, access tokens, content publishing permissions, post-related information and publishing logs needed to provide account connection, content management, scheduling, approval and publishing features.

The app uses this information only to provide the requested social media management features.

6. Telegram data

If Telegram is connected, Complete Social may use Telegram to:

  • send post approval messages
  • send reminders
  • process approval or rejection actions
  • process "Post Now" actions
  • process bot commands
  • create drafts from URLs sent to the bot
  • notify users about scheduled or failed posts

Telegram data is used only for app workflow, command and notification purposes.

7. Source URLs and imported metadata

When a user submits, uploads or saves a source URL, Complete Social may attempt to extract public metadata such as:

  • title
  • description
  • thumbnail
  • media candidate URLs
  • source platform
  • canonical URL
  • content type

Where technically available and permitted by the source, the app may import accessible media or thumbnails into the app's media library.

If media cannot be imported, the app may save the source URL and mark the item as requiring manual upload.

8. Content assistance features

Complete Social may include content assistance features to help generate captions, hashtags, post ideas, summaries or content suggestions.

When these tools are used, relevant information may be processed to generate the requested output, such as:

  • caption drafts
  • hashtags
  • account profile settings
  • content pillars
  • source metadata
  • media metadata
  • user-provided URLs
  • platform destination settings

Users are responsible for reviewing and approving content before it is uploaded or published.

9. How we use information

We use information to:

  • provide access to the app
  • manage user accounts and settings
  • connect social media accounts
  • display connected accounts
  • create, edit and store posts
  • upload and manage media
  • schedule posts
  • approve or reject posts
  • upload or publish approved posts to connected platforms
  • manage approval queues
  • send Telegram reminders and approval messages
  • process Telegram commands
  • import public metadata or accessible media from user-provided URLs where technically available
  • generate captions, hashtags or post ideas when requested
  • display post, upload and publishing status
  • troubleshoot errors and failed posts
  • maintain security
  • improve app functionality
  • comply with platform requirements

10. How we share information

Complete Social does not sell user data.

Information may be shared only where needed to provide the app, including with:

  • social media platforms connected and authorised by the user
  • TikTok, when the user connects TikTok or uploads/publishes TikTok content
  • Facebook or Instagram, when the user connects those platforms
  • Telegram, when Telegram notifications or commands are enabled
  • hosting and app infrastructure providers
  • file storage providers
  • content processing services used to provide requested app features
  • legal or regulatory authorities where required by law

We only share the information necessary to provide the relevant feature.

11. Data storage and security

Access tokens and sensitive connection details are stored securely by the app platform or backend environment.

We use reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse or alteration.

No online system can be guaranteed to be completely secure.

12. Data retention

We retain information for as long as needed to provide the app, maintain connected account functionality, operate scheduling and publishing workflows, troubleshoot errors, maintain security and comply with applicable requirements.

Connected account tokens and account metadata are retained while the account remains connected, unless deletion is requested or access is revoked.

Post, media and scheduling data are retained while needed for the user's content workflow.

Logs may be retained for troubleshooting, security and compliance purposes.

If a user requests deletion, we aim to delete or anonymise relevant app data within 30 days, unless retention is required for legal, security, platform compliance or backup reasons.

13. Disconnecting social accounts

Users can disconnect connected social media accounts from the app's connection settings, where available.

Users may also revoke app access directly through the relevant platform's settings, including TikTok, Facebook, Instagram or Telegram.

When an account is disconnected, Complete Social will stop using that connection for new uploads or publishing actions.

14. Data deletion

Users can request deletion of their app data by visiting:

https://complete-social.com/data-deletion

or by contacting:

daniel_maylin_petoru@hotmail.com

15. User rights

Depending on location, users may have rights to:

  • access their data
  • correct inaccurate data
  • request deletion
  • restrict processing
  • object to certain processing
  • request a copy of their data
  • withdraw platform permissions

Requests can be sent to: daniel_maylin_petoru@hotmail.com

16. Cookies and similar technologies

Complete Social or its hosting platform may use cookies or similar technologies to support login, security, session management and app functionality.

17. Children

Complete Social is not directed at children.

Users must be old enough to use the connected social media platforms and must be authorised to manage the accounts they connect.

18. International processing

Information may be processed by service providers or platforms located in different countries. Where applicable, we take reasonable steps to ensure information is handled appropriately.

19. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

20. Contact

Daniel Maylin
Email: daniel_maylin_petoru@hotmail.com
Country: England, United Kingdom